FAQ
In short: yes, you can trust us.
Our team started its journey in customer support and has many years of experience in the digital market. Pinatapin was built on this foundation, and that’s why our top priority is always customer satisfaction.
We work hard to offer competitive prices that match market conditions. Of course, when people see lower prices than others, it’s natural to wonder if there’s a catch. But in our case, there isn’t. Whether you buy a gift card or a game code, the result is the same — it works.
All of our stock is sourced directly from official and reliable channels, ensuring authenticity and security. On top of that, we stand confidently behind our customer support team, ready to help and guarantee a smooth shopping experience every time.
Of course, there will always be a few people who can’t be satisfied no matter what. But for the vast majority of our customers, we make sure their experience is safe, affordable, and stress-free.
The difference you notice is usually caused by real-time exchange rate fluctuations and the conversion rates applied by your bank when processing credit card payments. Even if you pay in your local currency, your bank may charge you based on its own exchange rate, which can result in a slightly different amount.
At Pinatapin.com, we are fully aware of the high rates that banks often apply. That’s why we work hard to keep our prices as low as possible, so you end up paying the minimum amount necessary despite these extra costs.
You can view your product code on the Orders page if your order status is marked as “Completed.”
- If the status is “Pending,” it means your order is still being processed and the product is in the supply stage. Don’t worry — it will be delivered to you as soon as possible.
- If the status is “Canceled,” unfortunately, it means the product could not be supplied at that moment or the order was canceled at the member’s request.
Yes — all product codes at Pinatapin.com are 100% official and original. We only source our products from trusted and authorized suppliers, ensuring that every code you purchase is authentic, valid, and ready to use without any issues.
We also understand how damaging it could be to our brand if we were to sell codes from unknown or unreliable sources, leading to customer dissatisfaction and a negative reputation. That’s why product authenticity is one of the most sensitive and important aspects of our service. Your trust and satisfaction are always our top priority.
Pinatapin.com was established in the last quarter of 2024 and is still a relatively new experience in the digital products market. Unlike some companies, we have chosen not to pay for our name to appear on various websites solely for the sake of image.
Our biggest dream is to become a widely recognized and trusted e-pin platform in the future. In the meantime, if you have any questions or concerns, you can always reach out to us 24/7, and our team will be happy to assist you.
Some codes may have an expiration date. We guarantee that the codes will work properly for approximately 2 months (this may vary depending on the product or product group; the given period is the minimum) after delivery. For longer periods, validity may expire due to provider updates or changes.
If you experience any issues with your codes, you can contact us directly, and we will intervene immediately to resolve the problem.
We’re really sad to see you go. If you had a negative experience, don’t hesitate to share it with our support team. You can connect with them instantly to submit your account cancellation request. Your account will be deleted promptly, and confetti and candies may fly around — just like a Pinata!